Welcome to Lokal

The Lokal team welcomes you and reaffirms our commitment to protecting the privacy of our users. Lokal is dedicated to safeguarding the personal information of merchants, partners, and consumers in accordance with the highest standards of privacy and confidentiality, and in compliance with the laws and regulations of the State of Kuwait.

By using Lokal’s website, application, or services, you acknowledge and agree that your information will be handled in line with this policy.

Definitions

Platform (Lokal): Refers to all digital properties owned by Lokal, including the website, mobile application, and related services.

Merchant: Any individual or legal entity that registers on Lokal to sell products or services through the platform.

Consumer: Any individual purchasing goods or services through stores registered on Lokal.

Partner: Any individual or entity providing support services to merchants via Lokal (e.g., logistics, warehousing, app integrations, marketing).

User: Any person using the Lokal platform, whether as a Merchant, Consumer, Partner, or Visitor.

Information We Collect

Lokal may collect and store the following categories of data:

Personal Information of Consumers

Name, email address, phone number, shipping address, and payment details.

Merchant Information

Business details: name, email, phone number, address.

Legal entity data: commercial registration, business license, or freelance permit.

Financial data: bank account (IBAN), payment information.

Store performance, revenues (when using Lokal’s payment gateways).

Login Information

Username, password, email, and recovery details.

Device & Technical Data

IP address, browser type, operating system, device identifiers, and cookies.

Consumer Transactions & Store Data

Orders, browsing behavior, and purchase history across Lokal-powered stores.

How We Use Your Information

Your information will be processed lawfully, fairly, and transparently for purposes including:

Operating and improving Lokal’s platform and services.

Processing payments, orders, and deliveries.

Fraud prevention, risk monitoring, and compliance with legal requirements.

Enhancing user experience and providing personalized services.

Supporting merchants with store performance insights.

Marketing communications and promotions (with your consent).

Sharing of Information

Lokal protects your personal information and shares it only when necessary:

With authorized Lokal staff for operational support.

With partners, service providers, and logistics companies to complete orders or services.

With payment processors and financial institutions for secure transactions.

With government or regulatory authorities when legally required.

With success partners (third-party services engaged by merchants).

We never sell personal information to third parties.

Cookies and Tracking

Lokal uses cookies to improve platform performance, enhance user experience, and enable personalized services. Users can manage or disable cookies via browser settings.

Data Retention

Data is retained only as long as required for legal, contractual, or operational purposes.

Once the purpose expires, data is securely destroyed or anonymized.

Exceptions apply where retention is required by law, regulatory, or judicial obligations.

Confidentiality and Security

Lokal uses industry-standard security measures (encryption, firewalls, and secure servers).

Access to personal data is strictly limited to authorized staff.

Despite safeguards, the internet is not 100% secure, so we advise users to take precautions (e.g., protecting passwords).

In the event of a breach, Lokal will notify relevant authorities and affected users promptly.

Users’ Rights

As a Lokal user, you have the right to:

Access your personal data.

Request a copy of your stored data.

Correct or update inaccurate information.

Request deletion of data when no longer needed.

Withdraw consent to data processing (where applicable).

Requests may be submitted via email: [email protected].

Third-Party Services

If you subscribe to a third-party service through Lokal, we may share your data with that provider as required. The third-party provider’s privacy policy will also apply.

Disclaimer

Transactions between merchants and consumers on Lokal are independent agreements. Lokal provides the platform and supporting services but is not a party to the sales contract between merchant and consumer.

Contact Us

For inquiries regarding this policy or your personal data, please contact us:
[email protected]

Lokal, Kuwait